Contact ClearRate

Corrections are the most useful thing you can send

If a number looks wrong for your area, we genuinely want to know. Property-tax rates in particular are statewide averages, and local knowledge beats them — if your county's effective rate is nothing like the figure we start from, tell us.

To make a correction quick to act on, include what you can of:

• The page you were on.
• The figure you think is wrong, and what you believe it should be.
• A source, if you have one — a county assessor page, a lender quote, an official rate table.

We check reported figures against their source and fix what's wrong. Substantive corrections are reflected in that figure's update date — we'd rather visibly change a number than quietly leave a bad one in place. Our editorial policy sets out how that works.

Questions about how the calculators work

Happy to answer these. Most are already covered on the methodology page, which sets out the formulas we use, where every default rate comes from, how often it's refreshed, and what we deliberately refuse to estimate. If something there is unclear or looks wrong, that's worth an email.

Feedback on the site

Bug reports, broken pages, confusing wording, a missing state or region, or a guide topic you looked for and couldn't find — all welcome. Several things on this site exist because someone pointed out they were missing.

If you're reporting a bug, mentioning your browser and device helps, since the calculators run entirely in your browser.

What we can't help with

We are not a lender, broker, or financial adviser, and we're not regulated as one. That means there are things we genuinely cannot do, however much we'd like to help:

• We can't quote you a rate. We have no pricing engine and no lender relationships. Only a lender can tell you your rate.
• We can't tell you what you should borrow. That's personalised financial advice, and giving it would be both unhelpful and improper from someone who doesn't know your full circumstances.
• We can't intervene with your lender or servicer, or help with an application, an escrow dispute, or a servicing problem.
• We can't look up your loan. We hold no account data because there are no accounts — see our privacy policy.

For anything in that list, a licensed mortgage professional in your own jurisdiction is the right place to go. Please also read our disclaimer.

Please don't send

Personal or financial details. We have no need for your income, account numbers, Social Security or National Insurance number, or identity documents, and we don't want them in an inbox. Nothing we can help with requires them — if you're describing a scenario, round numbers are plenty.

We also don't accept guest posts, paid links, sponsored content, or link-exchange proposals. Our editorial policy explains why, and those emails aren't answered.

Privacy and data requests

Questions about privacy, or a data request under the GDPR or a US state privacy law, can go to the same address. The short answer is usually that we hold no personal data about you at all — the privacy policy explains the detail.